Welcome to the American Hotel and Lodging Educational Institute (AHLEI).
Through a partnership with your company, we are pleased to offer reduced pricing on online study courses and certifications to help you further develop your exciting career in hospitality. As you browse our site, you will see these discounts automatically reflected on the products recommended by your organization.
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The BWH Hotels Education & Training Department has partnered with the American Hotel & Lodging Educational Institute to offer a 33% discount (automatically applied) on hospitality industry training and certification resources to help you further develop your exciting career in hospitality.
Select from the products below or browse the AHLEI product catalog.
Your BWH Hotels discount is not applicable on Certified Maintenance Manager (CMM), Certified Maintenance Professional (CMP), taxes, recertification fees, retake fees or delivery fees. Not valid with any other coupons, discounts or promotional offers.
BWH Hotels Front Desk Training Update
- Certified Hospitality Supervisor (CHS) Online Exam
- Certified Hotel Administrator (CHA) Online Program
Front Office Manager Training and Certification Requirements Updated
The previous FOM training and certification has become outdated and is no longer supported by the American Hotel Lodging Educational Institute (AHLEI). BWH Hotels has updated the training requirements for Front Office Manager.
A new FOM program has now been established. Per BWH Hotels' brand rules and regulations, the person directly overseeing the front office’s daily operation must complete the Front Desk Manager Training & Certification in the BWH Hotels Learning Management System (LMS) within 90 days of starting their position.
The new training includes:
- Supervisory Skill Builders
- Hospitality Manager: Hotel Operations Online Course
- Hospitality Manager: Recruiting & Hiring Online Course
Members will find the following benefits through this change:
- This new course is now free on the LMS!
- The new course does not include a certification exam.
Specifically, the Supervisor Skill Builder modules will help prepare leaders to take their Certified Hospitality Supervisor (CHS) Exam through AHLEI. The CHS is optional and is offered at a discounted price of $67.
Additional information:
- If you or your FOM have previously been certified, no action is required. Your previous certification will still apply. Only new FOMs or those who are not currently compliant with the training requirements are required to complete the new training.
- General Managers that are also seen as the FOM may continue to substitute their CHA, CHO, or CLM certification in lieu of this training requirement. Certificates, in these cases, should be submitted here.
Should you have any questions, please email edtraindesk@bestwestern.com.
Recommended Industry Training
- Hospitality Manager: Leadership Online Course
- Guest Service Gold Golden Opportunities
- Elements of Service: Serving Guests with Disabilities Online Course
Maintenance
Housekeeping
Food & Beverage
AHLEI Programs on BWIU
Don’t forget to take advantage of free access to AHLEI eLearning programs hosted on BWIU:
- Supervisory Skill Builders
- Certified Front Desk Representative
- Certified Maintenance Employee
- Certified Guestroom Attendant
- Certified Breakfast Attendant
- Hospitality Manager – Hotel Operations
- Hospitality Manager – Recruiting & Hiring
- Hospitality Manager – Leadership
- Enabling Independence: Service for Guests with Disabilities
- Sexual Harassment Prevention for Hospitality Managers
- Sexual Harassment Prevention for Hospitality Employees
- Understanding Unconscious Bias in Hospitality Managers
- Understanding Unconscious Bias in Hospitality Employees
Online Courses & Certification Resources
Wyndham Hotels & Resorts, in collaboration with the American Hotel and Lodging Educational Institute (AHLEI), is pleased to offer a 15% discount (automatically applied) on hospitality certification resources to help further your exciting career in hospitality.
Explore the selected products below:
Management and Leadership
Certified Hotel Administrator (CHA)
Certified Hospitality Supervisor (CHS)
Hospitality Manager: Leadership
Line-Level Training
Certified Breakfast Attendant (CBA)
Certified Guestroom Attendant (CGA)
Certified Maintenance Employee (CME)
Certified Restaurant Server (CRS)
Revenue Management and Sales
Certified Hospitality Sales Professional (CHSP)
Certified Hospitality Revenue Manager (CHRM)
Wyndham University
To access Wyndham University, click here to log in to Wyndham Community.
Navigate to TEAM & TRAINING > WYNDHAM UNIVERSITY > EXPLORE WYNDHAM UNIVERSITY.
Please note that a Wyndham Community account is required to access Wyndham University.
Programs Available on Wyndham University
Supervisory Skill Builders
Covid-19 Precautions
Certified Front Desk Representative
Certified Maintenance Employee
TripAdvisor Reputation Management
WYNDHAM
Online Courses & Certification Resources
Hcareers, in collaboration with the American Hotel & Lodging Educational Institute (AHLEI), is pleased to offer a 15% discount (automatically applied) on online study courses and certifications to help you further develop your exciting career in hospitality.
Explore the selected products below:
Guest Service Gold® Golden Opportunities
Certified Breakfast Attendant (CBA)
Certified Maintenance Employee (CME)
Certified Kitchen Cook (CKC)
Certified Restaurant Server (CRA)
Certified Front Desk Representative (CFDR)
Certified Guestroom Attendant (CGA)
Supervisory Skill Builders (SSB)
Supervisory Skill Builders Online Learning Suite
Hospitality Manager: Leadership
Hospitality Manager: Leadership Online Course
Hcareers
Online Courses & Certification Resources
In July 2022, AHLEI signed a Memorandum of Understanding with the Pan-American Confederation of Schools of Hospitality, Gastronomy, and Tourism CONPEHT, extending a 15% discount (automatically applied) to CONPEHT-affiliated member universities and education organizations on all AHLEI academic and professional certification programs. CONPEHT-affiliated universities, colleges and educational organizations will also receive a 15% discount on Guest Service Gold®: Golden Opportunities andGuest Service Gold®: Tourism.
CONPEHT
Cursos en línea y recursos de certificación
En julio de 2022, AHLEI firmó un Memorando de Entendimiento con la Confederación Panamericana de Escuelas de Hotelería, Gastronomía y Turismo CONPEHT, extendiendo un descuento del 15% (aplicado automáticamente) a las universidades y organizaciones educativas miembros afiliadas a CONPEHT en todos los programas de certificación académica y profesional de AHLEI. Las universidades, colegios y organizaciones educativas afiliadas a CONPEHT también recibirán un descuento del 15% en el Guest Service Gold®: Golden Opportunities and Guest Service Gold®: Tourism.
CONPEHT-Spanish
Organization of American States (OAS)
AHLEI signed a Memorandum of Understanding with the General Secretariat of the Organization of American States (OAS) through its Executive Secretariat for Integral Development to provide training opportunities. Small and medium-sized tourism enterprise (SMEs) OAS members receive a 20% discount (automatically applied) on the non-member price of several AHLEI training and certification products. (Please note, prices are in US dollars and do not include shipping, which is calculated when orders are placed. AHLEI is not responsible for customs fees.)
Explore the selected products below:
START (Skills, Tasks, and Results training)
Certified Breakfast Attendant (CBA)
Certified Front Desk Representative (CFDR)
Certified Guestroom Attendant (CGA)
Certified Restaurant Server (CRS)
Certified Hospitality Supervisor
- The Supervisory Skill Builders Online Program
- The Certified Hospitality Supervisor Exam (CHS®)
Guest Service Gold®: Golden Opportunities
The training covers seven key guest service traits focusing on service recovery and will prepare you for the Certified Guest Service Professional (CGSP®) exam.
Certified Hospitality Department Trainer
OAS
La Organización de los Estados Americanos (OEA u OAS por sus siglas en ingles)
AHLEI firmó un Memorando de Entendimiento con la Secretaría General de la Organización de los Estados Americanos (OEA) a través de su Executive Secretariat for Integral Development (Secretaría Ejecutiva para el Desarrollo Integral) para brindar oportunidades de capacitación. Las pequeñas y medianas empresas turísticas (PYME) los miembros de la OEA reciben un descuento del 20% (aplicado automáticamente) sobre el precio regular (para los que no son miembros) de varios productos de capacitación y certificación de AHLEI.
(Tenga en cuenta que los precios están en dólares estadounidenses y no incluyen el envío, el envío se calcula cuando se hacen las órdenes. AHLEI no es responsable de las tarifas de aduana).
Explore los productos seleccionados a continuación:
START (Capacitación de habilidades, tareas y resultados)
Certified Breakfast Attendant (CBA) (Asistente de desayuno certificado)
Ofrece instrucciones flexibles y concisas sobre cómo realizar tareas clave, conocimientos generales de hospitalidad y habilidades para tener éxito como asistente de desayuno.
Certified Front Desk Representative (CFDR) (Representante de recepción certificado)
Reconoce las habilidades y el conocimiento necesarios para tener éxito como profesional en una posición de primera línea con los huéspedes.
Certified Guestroom Attendant (CGA) (Asistente de habitación certificado)
Ofrece las habilidades, el conocimiento y las responsabilidades necesarias para mantener las habitaciones limpias, seguras y bien mantenidas.
Certified Kitchen Cook (CKC) (Cocinero certificado)
Reconoce las habilidades y el conocimiento que se necesitan para tener éxito como profesional de preparación de alimentos en una operación de servicio de alimentos.
Certified Restaurant Server (CRS) (Mesero o camarero de restaurante certificado)
Ofrece un toque profesional a las personas que están en primera línea con los huéspedes, para que puedan brindar un excelente servicio y lograr una experiencia gastronómica excepcional.
Certified Hospitality Supervisor (Supervisor de hospitalidad certificado)
El programa en línea Supervisory Skill Builders (Desarrollar habilidades de supervisión)
Ayuda a los supervisores a cumplir con los objetivos de productividad y brindar un servicio al huésped de calidad, resolver los retos diarios a los que se enfrentan en el lugar de trabajo y a ganarse el respeto, la confianza y el apoyo de las personas que trabajan para ellos. Este programa lo preparará para el examen de Certified Hospitality Supervisor (CHS) (Supervisor de hospitalidad certificado).
Guest Service Gold®: Golden Opportunities (Oportunidades doradas)
Demuestra cómo proporcionar un nivel de servicio al huésped que deje una impresión duradera en ellos, inspira a sus compañeros de trabajo y lo ayuda a crear memorias que durarán toda la vida. La capacitación cubre siete rasgos clave de servicio al huésped que se centran en la recuperación del servicio y lo preparará para el examen Certified Guest Service Professional (CGSP®).
Certified Hospitality Department Trainer (CHDT) (Entrenador certificado del Departamento de hospitalidad)
Este programa reconoce a los profesionales de la hospitalidad por sus conocimientos y habilidades para capacitar a los empleados dentro de un departamento. Los temas del programa incluyen: cómo aprenden los adultos, cómo prepararse y desarrollar capacitación, cómo dirigir la capacitación individual y grupal y cómo darle seguimiento a la capacitación.
OAS-Spanish
Oregon Restaurant & Lodging Association
The Guest Service Gold® Tourism training and Certified Guest Service Professional designation is offered to Oregon’s hospitality community. The special Oregon pricing includes the training course and its certification exam.
Designed collaboratively by AHLEI, Travel Oregon and the Oregon Hospitality Foundation (OHF), this program features real employees and their stories to illustrate seven core principles designed to inspire employees to go for the gold when it comes to providing service above and beyond the call of duty. The Oregon version was designed to appeal and be applicable to a broad cross-section of hospitality-related organizations. The stories featured were filmed in Oregon and use local hospitality employees. Locations represented include a ski area, a winery, an airport, a convention facility, a welcome center, a restaurant and a shuttle service.
If you are an employer seeking an in-person training option, please contact Courtney Smith at csmith@oregonrla.org. Additional information is available here.
Language Note: Guest Service Gold® Tourism is available in English or Spanish. Tripadvisor® is available in English only.
- Guest Service Gold® Tourism Online Program Oregon with Tripadvisor®
- Guest Service Gold® Tourism Online Program Oregon with Tripadvisor® (Spanish)
- Guest Service Gold® Tourism Workbook and Certified Guest Service Professional Exam (ExamFlex™) Oregon with Tripadvisor® Workbook
- Guest Service Gold® Tourism Workbook and Certified Guest Service Professional Exam (ExamFlex™) Oregon with Tripadvisor® Workbook (Spanish)
OregonRestaurantLodgingAssociation
Cambria College – Student Order Site for AHLEI Textbooks and Certificate Exams
Cambria College is partnered with AHLEI in using the following textbooks and certificate exams. This is a site to provide Cambria College students with academic pricing on these materials chosen to be used in the courses listed below by Cambria College in their Hospitality program. (Please note, prices are in US dollars and do not include shipping, which is calculated when orders are placed. AHLEI is not responsible for customs fees.)
Explore the selected products below:
The Lodging and Food Service Industry
Supervision in the Hospitality Industry
Convention Management and Service
- Convention Management and Service eBook: 180 Day Access
- Convention Management and Service Online Exam
Leadership and Management in the Hospitality Industry
- Leadership and Management in the Hospitality Industry eBook: 180 Day Access
- Leadership and Management in the Hospitality Industry Online Exam
Managing Front Office Operations
- Managing Front Office Operations eBook: 180 Day Access
- Managing Front Office Operations Online Exam
- Managing Front Office Operations eBook: 180 Day Access
- Managing Front Office Operations Online Exam
Managing Housekeeping Operations
Managing Hospitality Human Resources
- Managing Hospitality Human Resources eBook: 180 Day Access
- Managing Hospitality Human Resources Online Exam
Hospitality Sales and Marketing
Hospitality Facilities Management and Design
- Hospitality Facilities Management and Design eBook: 180 Day Access
- Hospitality Facilities Management and Design Online Exam
Security and Loss Prevention Management
- Security and Loss Prevention Management eBook: 180 Day Access
- Security and Loss Prevention Management Online Exam
Managing Service in Food and Beverage Operations
- Managing Service in Food and Beverage Operations eBook: 180 Day Access
- Managing Service in Food and Beverage Operations Online Exam
Hotel and Restaurant Accounting
CambriaCollege
Marriott International – Trainee Order Site for AHLEI CLSO (Certified Lodging Security Officer) and Certificate Exam
Marriott International has partnered with AHLEI to offer the Certified Lodging Security Officer Course (CLSO) at a special discount cost of $85.75 USD (30% off).
CLSO is required training for all safety/security officers in managed hotels and is a highly recommended training for security in franchise properties
Explore the selected products below:
CLSO: Certified Lodging Security Officer Learning Suite and Exam
Certified Lodging Security Officer (CLSO) Learning Suite and Exam: Spanish
Marriott