Everything you need to prepare secondary and post-secondary students for careers in the hospitality industry.
At AHLEI, we know that you and your team are striving to be among the best in the industry. Hiring and training exceptional employees, managers, supervisors and executives makes that goal a possibility. AHLEI offers comprehensive training and certification programs designed to help your property excel.
Certified professionals are ready to handle any challenge, including resolving conflicts and anticipating guest expectations. Perhaps most importantly, the people who take AHLEI training and certification courses develop a deep understanding of the industry's core values and ethics.
AHLEI has vast array of training programs, with dozens of in-person and online options ranging from safety and cleanliness to leadership and financial management.
Explore certification exams for every experience level, from front-line staff to department executives. AHLEI’s exams assess the knowledge and experience for a particular industry role based on standards set by the AHLA.
AHLEI's START (Skills, Tasks, and Results Training®) program offers six line-level training programs. Each provides the essential skills and industry knowledge required for front-line positions at lodging properties, culminating in a certification exam and professional designation. Options include:
AHLEI's Guest Service Gold® training program leads to the Certified Guest Service Professional (CGSP®) designation. It is recommended for use in every workforce program, to develop the solid guest service skills that are critical in the hospitality industry. There are two versions of the course:
Designed for learners at every rung of the hospitality ladder. Browse diverse, critical review sessions or workshops created for everyone from guestroom attendants and restaurant servers to members of the C-suite.