Jul 16
In the hustle and bustle of the hospitality industry, maintaining an environment where your team feels included and secure is vital. With the anxiety that travel may bring, hospitality teams can see conflicts arise with irate guests and be left feeling vulnerable. That’s where de-escalation and active threat response training comes into play.
By educating your staff on how to defuse challenging situations, you not only boost confidence and competence, but also minimize risks and enhance workplace safety. De-escalation can foster positive guest experiences and transform the way your hospitality team operates.
Situational awareness is understanding one’s environment and how moving parts in that environment can impact goals or tasks. Being mindful of what’s happening around you is the central objective of situational awareness. Employees with strong situational awareness can effectively manage tasks, provide excellent customer service, ensure safety and security, and respond appropriately to changing circumstances.
Here’s some of the best practices of situational awareness for hospitality industry employees:
Encouraging a culture of support and empowerment within a hospitality team is crucial in creating a positive work environment that fosters growth and success. When team members feel supported and valued, they are more likely to approach challenging situations with confidence and professionalism.