Nov 11

Elevate Cross Functional Operational Knowledge to Support a Changing Workforce

Building and managing a thriving hospitality team is easier said than done, especially during these times of high employee turnover. Challenges include a lack of basic management skills, on-the-job training, development difficulties, and the need to support a broader range of operational tasks. To flourish, comprehensive operational hospitality management and leadership training can improve overall staff satisfaction and retention as well as ensure smooth operations to optimize profitability.

Online • Mobile Friendly • Interactive

The new Hospitality Manager: Hotel Operations online course from AHLEI encompasses the key fundamentals of each department’s significance, functions, and responsibilities from the managerial perspective. This multi-faceted program will assist with developing essential hospitality leadership skills, as well as help create a cross-functional, flexible workforce to adapt to changing conditions.

Highlights of this online training course include:

  • Media-rich, interactive content – delivered through a variety of experiences (video, animation, interactive questions) that bring real-world hospitality situations into the learning
  • Hospitality focused – centered on the scenarios facing hospitality employees today so that learners can see themselves in course depictions
  • Vetted by the industry – manager-level competencies have been developed with the input of key stakeholders and operators to ensure training is relevant and accessible
  • Guided learning – allows learners to explore content and offers multiple opportunities to apply concepts learned
  • Certificate awarded – upon completion of the course

Hospitality Manager: Hotel Operations Course Outline

Total course length is two and a half hours (each module is 10-20 minutes). Each online module includes knowledge checks, quizzes and interactive self-assessments. A certificate is awarded upon completion of the course.

  • Module 1: Rooms
  • Module 2: Reservations
  • Module 3: Front Desk
  • Module 4: Housekeeping
  • Module 5: Safety & Security
  • Module 6: Facilities
  • Module 7: Food and Beverage
  • Module 8: Management Functions

Visit Hospitality Manager: Hotel Operations to see pricing and add to your cart.