Updated Certified Lodging Security Officer Learning Suite
Times have changed. Ensure your security staff is prepared for new real-world challenges.
Safety is a major concern for guests and general security officer training is no longer sufficient to support the unique challenges lodging properties face. Developed with leading hospitality industry security experts, the newly revised Lodging Security Officer learning suite from AHLEI will help transform security officer staff skills via real-world, relevant online training. These crucial job skills are critical to ensuring guests have a safe and positive experience.
Online • Mobile Friendly • Interactive • ADA Compliant
This updated training platform provides general safety and security techniques and tips as well as hospitality specific information that security officers and other employees need to provide effective security.
Highlights of this online training platform include:
Updated topics: civil unrest, active assailant, human trafficking, ADA guidelines, and more
Interactive role-playing scenarios to practice decision-making skills
Emphasizes the importance of security officers’ impact and commitment to guest service
New sections on unconscious bias and discrimination
Does not require any time in position or prior experience
CLSO exam no longer requires an application
CLSO Course Outline
Total course length is five hours. Each module includes integrated study resources and a concluding quiz to confirm content mastery. Completion of CLSO training is recommended before taking the CLSO exam.
Module 1: Overview of the Lodging Industry
Module 2: Laws and Responsibilities of the Lodging Property
Module 3: Routine Security Activities and Techniques